Frequently Asked Questions


Sometimes my products don't look/feel/smell the same, did you change the recipe?

All of our products are hand-blended in micro-batches. This is to ensure you get the freshest products.

The recipe for every product is the same each time. However, sometimes the raw ingredients are purchased from different vendors across the globe. Each vendor’s ingredients may have a slightly different aroma due to the climate and soil of that particular vendor.

Temperatures will also influence how the product arrives to you. In warmer months, some products may arrive softer.

Do you offer free samples?

Everything we make is hand blended, which is very labor intensive and we only use the finest (food) grade raw ingredients, which are extremely costly. Additionally, a small sample is not going to give you enough time to experience a true change in your skin.

For that reason, we offer travel kits, which contain skin-specific products (dry/dehydrated, anti-aging, sensitive/acne) as well as a kit which contains the entire line (Love Your Skin Travel Kit).

These kits will enable you to try the products for 7-10 days to see if it’s right for you.

We also offer a 100% money-back guarantee if you aren’t happy with the products, so that removes any risk on your part for trying our products.

I'm a blogger or writer and would like to review your products, how can I get samples to review?

We love partnering with beauty bloggers and journalists. Please send us an inquiry through our Contact Us form, along with the name of your website, social media platforms and a let us know why you think we would be a good match.

We will do some research and get back to you within one week.

Do you offer wholesale pricing?

At this time we do not offer a wholesale program.

Still need help? Send us a note!

For any other questions, please write us at jennifer@celticcomplexion.com